Introduction

What is Yofi AI Copilot?

Yofi AI Copilot is your intelligent assistant for fraud and abuse prevention, seamlessly integrating into Slack and Microsoft Teams. Think of it as another employee in your organization—one that is always available to provide insights, execute tasks, and streamline decision-making. Just @mention Yofi Copilot in your Slack or Teams chat, and it will respond with the best possible answer or execute an action, all within your permissions.

Key Capabilities

Yofi AI Copilot helps businesses fight return fraud and abuse by automating critical tasks and providing real-time insights. Some of its core capabilities include:

• Look up risk scores for customers, orders, addresses, phone numbers, and emails using Yofi's fraud detection system.

• Apply tags to customers and orders to categorize them for fraud risk management.

• Assign policies to specific customers or orders based on their risk profile.

• Create rules in the Yofi Rule Engine to automate fraud prevention strategies.

• Suggest actions to mitigate fraud at both the individual customer level and the organization-wide level.

• Proactively alert teams about emerging fraud schemes, ensuring relevant team members, such as customer support, are informed.

• Notify specific employees who are responsible for different fraud prevention tasks, ensuring timely action on detected threats.

How It Works

Yofi AI Copilot operates within Slack and Microsoft Teams, allowing users to interact with it just like any team member. You simply @mention it in a channel or direct message, ask a question, or request an action, and it will process the request using Yofi’s advanced AI-driven fraud detection system. Whether you're investigating a suspicious order or implementing a new fraud policy, Yofi Copilot helps you take action efficiently.

In the next sections, we’ll explore how to set up and use Yofi AI Copilot effectively within your organization.